MOVE YOUR SUPPORT PROCESSES TO DIGITAL WITH IT SUPPORT APPLICATION!
Information Technologies support application delivers user requests to the IT team in the fastest and easiest way possible.
Service and support requests, new user requests and all other IT-related questions and requests are created with easy access through Microsoft Teams.
to get detailed information
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Having to e-mail the support requests sent by IT, the number of these requests being really high and the lack of any follow-up mechanism cause processes that get to be overlooked and that cannot be followed!
WITH IT SUPPORT APPLICATION;
The requests can now be forwarded through the application, and the requests submitted by the personnel are assigned to the relevant people and thus the process begins. This way, support requests are followed, extra workloads are taken from the IT departments and employee satisfaction is ensured.
You can categorize the requests - apart from the advanced filtering and search features- according to their types, and upload file attachments. You can manage the processes by examining the requests pending for your approval quickly and in detail.
With the Audit application, you can get answers to your questions like how much demand is on which employee, how much of these demands have been met, how long does it take for a person to resolve or close the demands they have.
Bu uygulama ile kullanıcılar IT ekibine destek taleplerini iletebilir.
IT ekibi kendi içerisinde bu talebi ilgili kişiye atayabilir, talebin son durumunu değiştirebilir ve son kullanıcıya onay maili gönderebilir. Yetkilendirme ve sınırlandırmalar dahilinde ekip üyeleri ilgili talebi üzerine alabilir.
Gelişmiş filtreleme ve arama özelliğine ek talepler türlere göre kategorize edebilir, talep yada yaşanan probleme göre dosya eki, ekran görüntüsü yüklenebilir.
Onayda bekleyen talepler hızlı ve detaylıca incelenerek, süreçler yönetilebilir. İletilen taleplere ilgili IT ve kullanıcı yorumlarda bulunarak durum takibi gerçekleştirilir.
With this application
users can send their support requests
to the IT team.
The IT team can assign this request to the relevant person, change the latest status of the requests, and send a confirmation e-mail to the end user. With the authorization and limitations, team members can assign these requests to themselves.
In addition to the advanced filtering and search feature, requests can also be categorized according to types, and file attachments and screenshots can be uploaded according to the request, or the problem experienced.
Processes can be managed with the analysis of requests pending for approval quickly and in detail. Follow-up of the status is carried out with relevant IT and user comments to the submitted requests.
Seeing statistical data through request reports is of great importance in measuring your team's performance and increasing your work efficiency. If the requests you receive stay open for three days, you can receive reminder notifications, so you can easily follow them up.
You can determine your strategies according to the reports you have by getting reports that can be filtered by weeks and months such as request opening rates by department, the most requested topic, the most days on which you receive the highest number of requests.
Support requests coming to our IT department used to be sent via e-mails. Since the number of these requests was high and there was no follow-up mechanism, there could be requests that got overlooked. In addition, the effort of the IT staff could not even be measured. With the IT Support application, we were able to produce solutions to all these issues. We can now send requests through the application. By starting to manage processes in a measurable way, we have relieved the workload of the IT departments
If you want to identify and manage your problems quickly, ensure satisfaction within your company and increase your service standards, then the IT Support Application is just for you!
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