Can I use the Microsoft Azure Services as Pay-As-You-Go?

Yes. The most affordable model for Azure services is the pay-as-you-go model. This way you use first, and then get the invoice of the period you used. You don’t have to to make a prepayment with this model.

Can I change the payment of Office 365 services I am using to monthly payment option?

Yes. You can use the Office 365 services you got from another provider with the monthly payment option and increase and decrease depending on your needs. Since the monthly payment option makes switching between packages easier, you can switch to different packages as your needs change. For example, if in the Package you are using the Office apps are not included, the next month if you need you can switch to packages that include the Office applications.

Can I use different Office 365 packages together?

Yes. You can use Office 365 packages singularly or buy different packages and use them together.

Can I buy the Windows 10 operating system with my Office 365 packages?

Yes. There are Windows 10 upgrade packages within the Microsoft 365 Business, Microsoft 365 E3 and Microsoft 365 E5 Packages. You can switch to these licenses and use the latest version of Windows and many other security solutions with the Office 365 services.

Where are the documents I share on Teams stored?

Documents you share within Teams are stored on SharePoint, and the documents you share withing Chats are stored on OneDrive.

How can I set up the Teams Desktop app?

You can go to teams.microsoft.com/downloads and download the most compatible Teams Desktop app for your system.

Can I send e-mails to a channel on Teams?

You can get the e-mail link from the “Get e-mail address” option by clicking the ellipsis next to the Channel name and send it as a notification to channel’s chat screen.

Invoice totals or amounts are incorrect, what should we do?

Send an e-mail to [email protected] explaining everything in detail, this way you will be contacted concerning the subject.

What should I do while objecting to an invoice?

You can send an e-mail to [email protected] or notify the authorized account manager about the subject.**

Who confirms the service and purchase?

You can see all the shared offers and who confirmed them in their detail information within the “Offers” app on suite.peakup.org. If you can’t see the Offers app or access details, you can contact your IT department and request authority in the system.

Can you redirect my invoice?

You can download it as PDF by clicking the relevant area about the invoice within the Suite Invoice management field.

Support

In order for our support specialists to make a remote connection, you should read the information text and select the I Accept button stating that you approve and enter the security code sent by us.

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